Management


Michael Mack

Owner
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Michael Mack, a Native Nevadan and a 4th Generation Pawnbroker was raised on the overall mentality of respect. He stresses focus on Ultimate Customer Service and Great Prices. More than making a sale, Michael is more interested in making a friend or business acquaintance for life. For this reason, Michael maintains an open mind to any offers, and merchandise is 100% Guaranteed. Michael’s mission is to help out those in need of quick loans by offering Nevada’s Lowest Rates. Contact Michael


Esdotiesayi Mitchell
Operations Manager
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Originally from Tallulah, Louisiana, Max Pawn Operations Manager Esdotiesayi “Dot” Mitchell made her way West to pursue a career in management. With over 28 years of experience in business and retail operations, Dot is the team’s operations and management expert. She appreciates the opportunity to help customers when they need it most and has earned the top compliance score in the market for her work. She is proud to join Max Pawn and contribute to its legacy of commitment to the community, and thrilled to work in an environment where work life balance is encouraged and employees are valued. Dot is a graduate of Grambling State University and enjoys shopping and spending time with her family. Contact Dot

Shawna Bustamante
Ecommerce Manager

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Max Pawn e-commerce and handbag expert Shawna Bustamante loves working for a family business. A native of Phoenix, Shawna enjoys her time with both her co-workers and her loyal Max Pawn customers. The enthusiastic grandma can be found with her grandchildren when she’s not at the store. Contact Shawna


Dawn vonMendenhall
General Manager

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An industry veteran with over 20 years of experience, Max Pawn General Manager Dawn VonMendenhall had plans to work in early childhood education – before she came to her senses. A true Southern girl and gun and diamond expert, Dawn loves the diversity of every day at the store, meeting new customers and building lifelong relationships. She’s a member of the National Notary Association, certified GIA diamond grader, and contributor to Max Pawn’s accolades from both the National Pawnbroker’s National Industry Award and Community Relations Award. Dawn is a notorious animal lover and enjoys spending time with her three dogs and any other available puppies, acting as momager to her menagerie while also managing @iamkingwinston and living the dream on her weekend houseboat. Contact Dawn

James McCracken
Luxury Manager
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Max Pawn Sales Manager and Nevada State College student James McCracken is a handbag authentication expert and customer service expert. Joining the team to avoid the typical corporate experience and learn true customer service, James has taught handbag authentication seminars to encourage fair dealing in all transactions. He has played a crucial role in the development of the company’s luxury brand, placing a strong emphasis on the importance of authenticity and delivering the best customer service. A Connecticut transplant, James eats his way through the Las Vegas Valley in his free time with his wife and new baby daughter. Contact James

 

Associates

Brenda Diaz
Pawnbroker

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As Max Pawn’s resident interior designer, Brenda Diaz lends a festive eye to Max Pawn’s décor while specializing in sales. A west coast native, Brenda loves a happy customer and the positive environment at the store. When not at Max Pawn, Brenda can be found outdoors with her two beautiful children.

Aaron Mack
Pawnbroker

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The next generation of Max Pawn’s family business and fifth generation pawn broker, Aaron Mack specializes in sales, merchandising, and social media marketing. Aaron has been a Max Pawn employee from a young age, relishing that every day is a little different at the store. He’s a member of the GIA and owner of one of the store’s four legged models – Prince Kovach. When not at the store, Aaron can be found supporting the Vegas Golden Knights.

Davron Harris
Pawnbroker

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Max Pawn watch specialist Davron Harris loves the store’s warm and friendly atmosphere. A former elementary education major at University of Nevada, Las Vegas, Davron enjoys interacting with customers and helping shoppers find the perfect fit. He keeps the community well-fed at barbeque competitions and charity events and hosts a weekly radio show. When not at Max Pawn, Davron can be found with his family and two dogs.

April Solomon
Sales Associate

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Born and raised in Cebu City, Philippines, Max Pawn sales associate April Solomon completed college in the Philippines before heading to Las Vegas for love. Now married with three beloved dogs, April brings a strong eye for customer service to the team. She enjoys being a part of a family business and working with customers.

Sean Jenne
Pawnbroker

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Max Pawn Broker Sean Jenne knew he wanted to work at the store the moment he walked in. As the resident shoe expert, Sean loves the variety of inventory the store offers, and making sure each customer leaves satisfied. A Las Vegas native, Sean attended Dixie State University for criminal justice. When not finding the perfect fit, Sean can be found with family and friends and playing soccer.

Steve Moscorelli
Pawnbroker

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East Coast transplant Steve Moscorelli offers an honest, hard-working hand to customers at Max Pawn. He enjoys helping customers during life transitions, and fair dealings. An alumni of Baldwin Wallace University, Steve enjoys golfing in his spare time, and spending time with his family.

Ivan Ramirez
Pawnbroker

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Las Vegas-born and -bred Max Pawn Broker Ivan considers himself to be the best in the business. An electronics, handbag and gun specialist, Ivan joined then team when his mother politely encouraged him to find a career. He loves his customers and his city and plays Halo in his free time.

Tracie Butchko
Pawnbroker

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With almost 20 years of experience and a diploma from GIA, Tracie Butchko is Max Pawn’s diamond and jewelry expert. A Pennsylvania native, she loves to be able to guide shoppers in very important purchases and helping those in need. Tracie has received several awards and recognitions in her pawn career, lending her expertise to Max Pawn’s outstanding reputation. She spends her free time with her husband, grown children, new grandchildren, and two beloved dogs.

Ray Berni
Pawnbroker

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The only Max Pawn team member with his own day (December 27 as awarded by the Las Vegas Mayor and City Council), Ray Berni is a firearms specialist. He enjoys working with customers and chatting with people in the store to provide excellent customer service. A member of Las Vegas Metro Police Department’s Police Protective Association, the Buffalo native spends his spare time with his wife, children, and grandchildren.