Michael Mack


Michael Mack, a Native Nevadan and a 4th Generation Pawnbroker was raised on the overall mentality of respect. He stresses focus on Ultimate Customer Service and Great Prices. More than making a sale, Michael is more interested in making a friend or business acquaintance for life. For this reason, Michael maintains an open mind to any offers, and merchandise is 100% Guaranteed. Michael’s mission is to help out those in need of quick loans by offering Nevada’s Lowest Rates.  Contact Michael


James McCracken
Loans and Luxury Manager

James was born and raised in East Hartford, Connecticut. At the age of 21 he moved to Las Vegas with the idea of seeking change and more opportunity. Since being employed with Max Pawn, James has played a crucial role in the development of the company’s luxury brand. He has put a strong emphasis on the importance of authenticity and delivering the best customer service. He says that the part he loves most about the business is the thrill of learning new things on a daily basis. James looks forward to the future and believes the possibilities are endless for Max Pawn. In his off time, James enjoys playing sports, reading and socializing. Contact James


Shawna Bustamante
Ecommerce Manager

Shawna has 15 years of experience as a Nevada pawnbroker and Manager.  She started her pawn career at Pawn Plus.  Shawna over the years has gained knowledge in internet marking and social media and now fills the role as Ecommerce Manager at Max Pawn.  Shawna stands by the Max Pawn mission to value the customer and provide exceptional customer service. Contact Shawna


Dawn vonMendenhall
Diamonds and Guns Manager

Dawn began her career in the pawn industry with Cash America in South Georgia and joined Michael Mack and the First Class Pawn management team after moving to Las Vegas in the late 90s. After a brief stint in a legal department with another company, she found her way back home to the pawn industry and Michael Mack as a member of the Max Pawn family. With her return and 20+ years experience, Dawn brings a GIA diamond grading certification, a passion for firearms and new curiosity to master the behind the scenes operations of the multi-faceted pawn shop business.  Contact Dawn


Dot Mitchell
Jewelry, Electronics and Musical Instruments Manager

Originally from Tallulah, Louisiana, Dot Mitchell, a member of the Max Pawn management team, made her way West to pursue a career in management. She has climbed the ladder working as a shop and multi-unit manager with over 28 years of experience in business and retail operations. She is proud to join Max Pawn and contribute to its legacy of commitment to the community. She is thrilled to work in an environment in which home and work life balance is encouraged and where employees are valued and celebrated. Dot truly feels that Max Pawn is  a Great Place to work. Contact Dot